Sign UpBook a Demo

Restaurant reputation management

More reviews. Faster replies. Every guest heard.

Ask every guest how it went after their visit or order, give them a private way to tell you as well as a public one, and reply to Google reviews from the same dashboard as your bookings.

Start 14-day free trialBook a demo

No card required · No setup fees · Cancel anytime

The reputation problem

Your rating decides who books, and most guests never leave a review

Happy guests rarely think to post. Unhappy ones often do, and unanswered reviews look like nobody's listening.

Said nothingHappy, and postedUnhappy, and postedIllustrative: a week of 100 guests with no review requests.

  • Happy guests stay quiet

    Most good experiences never make it onto Google, so your rating under-sells you.

  • Feedback comes too late

    You hear about a problem in a public review days later, instead of on the night.

  • Replies fall behind

    Reviews sit unanswered because nobody has time to check them.

  • Reviews live somewhere else

    Checking Google means another login, away from your bookings and guests.

Reviews in depth

From the visit to the reply

Every guest gets the same chance to be heard.

Every guest gets the same request, with the public review and the private note side by side. Nobody is filtered out of leaving a review.

1Ask every guest, at the right time

A review request goes out after a visit or order, by SMS or email, while the experience is fresh.

Your restaurant

Thanks for joining us tonight, Alex! How was everything?Review us on GoogleTell us privately
2A private way to tell you, too

Alongside the public review link, guests can send feedback straight to you, so you can put things right quickly.

Alex · privately

Lovely evening. The fries were a little cold, though.

Your restaurant

Thanks for telling us, Alex. We've passed it straight to the kitchen.
3Monitor and reply in one place

See new Google reviews and reply from your Growtality dashboard, without another login.

New Google review

"Best Sunday roast we've had in ages."

Your reply: Thank you! See you next Sunday.

4Connected to the guest

Feedback sits on the guest's profile, so your team knows the history next time they book.

ALAlex L. · 6 visitsPrivate note and review saved to the profile

FAQ

Questions restaurant owners ask us

Common questions about reviews.

Still have questions?

Talk to us and we’ll walk you through it for your restaurant.

Book a demo Contact us

Reviews

Yes. Every guest receives the same request with a link to your Google page. The private feedback option sits alongside it, so guests choose how to share; nobody is filtered out of leaving a public review.

Comparing platforms?

See how Growtality stacks up

More Guests & Marketing features

Built for how you run

See it in your dashboard

Let your rating reflect your best nights.

Start a free trial, or book a 30-minute demo and we'll show you review requests and replies running for your restaurant.

Start free trialBook a demo