Question 1

Do you offer a free trial?

Accepted Answer

Yes — both Standard and Pro include a 14-day free trial. No card required to start.

Question 2

Are there any setup fees?

Accepted Answer

None. Standard and Pro are self-serve and can be live within minutes. Enterprise plans include a dedicated onboarding specialist at no extra cost.

Question 3

How long does it take to get my ordering storefront live?

Accepted Answer

Your branded ordering storefront can be live within 48 hours of signing up. Once you’ve completed your menu setup — which takes most restaurants around 30 minutes using our guided onboarding — your store is ready to take orders. If you’d prefer us to handle setup for you, our Done-For-You option has you live within 2 business days.

Question 4

Do I need any additional hardware to get started?

Accepted Answer

No specialist hardware required. Orders display on any standard Android tablet or wall-mounted screen — most restaurants already have what they need. Payments are processed digitally through Stripe and PayPal, so there’s no terminal to install. If you want a dedicated kitchen display, any Android device works out of the box.

Question 5

What does commission apply to exactly?

Accepted Answer

Commission applies to the gross value of completed online orders and confirmed bookings, including deposit payments. It does not apply to walk-ins, phone bookings taken manually, or cancelled/refunded transactions.

Question 6

Can I switch plans?

Accepted Answer

Yes, you can upgrade or downgrade at any time. Changes take effect on your next billing cycle.

Question 7

Do you charge per location?

Accepted Answer

Standard and Pro are priced per location. Multi-location operators should contact us about Enterprise pricing.

Question 8

Who owns my guest data — and can I export it if I leave?

Accepted Answer

You own it entirely. Every guest profile, order history, contact detail, and behavioural segment belongs to your restaurant — not to Growtality. You can export your data at any time. Unlike delivery marketplaces, which capture your customers' details on your behalf and keep them, Growtality exists to give you that data and put it to work for your business. We never sell or share your guest data with third parties.

Question 9

Can Growtality connect with my existing reservation or POS system?

Accepted Answer

Growtality includes its own smart booking and reservation system, so there's no third-party reservation integration needed — bookings, guest profiles, orders, and CRM data all live in one place automatically. For POS connectivity, our team can advise on your specific setup during onboarding. If you're currently using a separate reservation tool, our onboarding team will walk you through the transition, which most restaurants complete within two business days using our Done-For-You setup option.

Question 10

Can I use Growtality alongside my existing delivery platforms while I transition?

Accepted Answer

Absolutely. You don’t have to leave the delivery marketplaces overnight. Most restaurants run Growtality in parallel while they build their direct ordering customer base — using promotions and loyalty incentives to gradually shift volume across. Once your direct channel is generating consistent orders, you can reduce platform dependency at whatever pace suits your business.

Question 11

Can Growtality help reduce no-shows?

Accepted Answer

Yes — through a combination of deposits and automated reminders, which are the two most effective no-show prevention tools available. Deposits create financial commitment at the point of booking; guests who have paid are significantly less likely to simply not appear. Automated reminders — sent by SMS, email, or both — fire at the intervals you configure without relying on a staff member to remember. Industry data consistently shows automated reminders alone reduce no-shows by up to 40%. Together, deposits and reminders protect your covers on the nights that matter most.

Question 12

Can I keep my existing phone number?

Accepted Answer

Yes. The AI integrates with your existing phone line — you don't need to change your number or print new menus. Calls route through Growtality and your number stays the same.

Question 13

Will guests know they're speaking to AI?

Accepted Answer

Yes. Growtality is transparent — guests are not deceived about who they're speaking with. The experience is natural and conversational, but the AI does not impersonate a human staff member. Most guests find it faster and more helpful than being put on hold.

Smart way to grow and scale your Restaurants

Everything your restaurant needs to grow

Online reservations that protect your margins

AI that answers every call

Order and pay at the table

Every guest, remembered

Email & SMS marketing that runs itself

Loyalty that brings them back

Grow the numbers that matter to your restaurant

Keep more of every order

Your restaurant, on every guest’s home screen

Plugs into the tools you already use. Payments, messaging, AI and your POS, all talking to each other.

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