Reservation System
No-shows are preventable.
Empty tables are optional.
Most restaurants lose 10–15% of booked covers to no-shows every week. Growtality’s reservation system protects every cover with deposits, automates every reminder, and gives you a live view of your floor — so you can run a tighter, more profitable service every night.
THE BOOKING PROBLEM
Manual bookings are costing you more than you think
Every booking taken by phone, every reminder sent manually, and every no-show absorbed without protection is time and money you’re giving away.
No-shows hit your busiest nights hardest
A table of four that doesn’t show on a Friday is four covers you turned away earlier in the week. No deposit means no commitment — and no recourse when they don’t come.
Phone bookings are inefficient and error-prone
Taking bookings by phone during service means mistakes, double-bookings, and missed calls. Every booking handled manually is a booking that could have been automated.
Reminders don’t get sent consistently
When reminders depend on a staff member remembering to send them, they don’t happen. Automated reminders cut no-shows by up to 40% — but only if they actually go out.
No live view of the floor during service
Managing walk-ins alongside reservations without a live floor plan means guesswork. Tables get double-assigned, walk-ins get turned away unnecessarily, and service gets chaotic.
RESERVATION FEATURES IN DEPTH
Five features that protect every cover
Require a deposit. Guests who pay show up.
Configure flexible deposit rules — flat fee, per-head, or percentage — with custom cancellation windows and automatic refund policies. Payment confirms commitment, and Growtality handles the rest without any manual follow-up.
Flat, per-head or percentage deposit options
Custom cancellation windows and refund rules
Automatic refund processing on eligible cancellations
Deposit revenue tracked in your dashboard
Reminders that go out every time. Without fail.
Configure a reminder sequence that fires automatically for every booking — confirmation on booking, reminder 48 hours before, and a same-day nudge. Guests who receive reminders no-show at a fraction of the rate of those who don’t.
Booking confirmation sent instantly on reservation
Configurable reminder schedule per booking type
SMS and email channels — or both
Custom message templates with your restaurant’s tone
A live view of your entire floor. Every table, every status.
A drag-and-drop floor plan that shows every table’s live status — available, reserved, occupied, or held. Manage walk-ins alongside reservations, reassign tables on the fly, and never double-book again.
Drag-and-drop floor plan builder
Live table status — available, reserved, occupied
Walk-in management alongside reservations
Turn-time tracking and covers visibility
Never turn a guest away empty-handed again.
When you’re fully booked, guests can join a digital waitlist instead of leaving. The moment a table becomes available, Growtality notifies the next guest automatically — filling cancellations without any manual coordination.
Digital waitlist guests can join from your website
Automatic notification when a table opens up
Configurable response window before the next guest is notified
Waitlist visibility in your live dashboard
Every guest preference captured before they arrive.
Your booking widget captures dietary requirements, special requests, and occasion details at the point of reservation — so your team is briefed before service begins, not scrambling when the guest walks in.
Dietary requirements captured per guest at booking
Special occasion and seating preference fields
Custom request questions you define
All notes visible on the booking and guest profile
Average commission lost per order on 3rd-party platforms
5 tools → 1 platform
Bookings, ordering, CRM, website & AI in one place
Free trial — no card required
